Frequently Asked Questions
Everything you need to know about your Matta experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return or exchange an item?
You can return or exchange any unworn item with original tags attached within 30 days of purchase through our online returns portal.
What payment methods do you accept?
Matta accepts all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled fibers, and work exclusively with fair-trade certified manufacturing partners.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.